Your Privacy Matters

01 Information We Collect

When you use VapesCastle, we may collect the following types of information:

• Contact details such as your name, email address, phone number, and shipping address.
• Order details such as the products you buy and your order history.
• Payment information, which is processed securely by our payment providers.
• Age verification details needed to confirm you are 21 or older.
• Technical data such as your IP address, browser type, and device information.

We only collect the information we need to run our store and serve you.

02 How We Use Your Information

We use the information we collect to:

• Process and ship your orders.
• Verify that you are of legal age to buy vaping products.
• Send order updates, tracking details, and customer support replies.
• Improve our website, products, and service.
• Follow the law and prevent fraud.

We do not sell your personal information to third parties for their own marketing.

03 Payment Security

VapesCastle uses trusted, secure payment processors to handle your payment. We do not store your full card details on our own servers. Payment data is encrypted and handled according to industry security standards by our payment partners.

04 Cookies & Tracking

Like most websites, VapesCastle uses cookies and similar technologies. Cookies help us remember your cart, keep you logged in, understand how the site is used, and improve your experience.

You can control or turn off cookies in your browser settings. If you turn off cookies, some parts of the website may not work as expected.

05 Sharing Your Information

We only share your information when needed to run our business or follow the law. This may include:

• Shipping carriers, so we can deliver your order.
• Payment processors, to complete your purchase.
• Age verification services, to confirm your age.
• Service providers that help us run the website.
• Authorities, if required by law.

These partners are only allowed to use your information to do their job for us.

06 Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. This includes secure connections and limiting who can see your data. However, no method of sending or storing data online is 100% secure, so we cannot promise absolute security.

07 Age Restriction

VapesCastle is for adults 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from a minor, we will delete it. Please see our Age Policy for more detail.

08 Your Privacy Rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to delete your information, where the law allows.
• Opt out of marketing emails at any time.

To make a request, email us at support@vapescastle.com and we will help you.

09 Marketing Emails

If you sign up, we may send you emails about products, offers, and news. You can unsubscribe at any time using the link in any email, or by contacting us. We will still send you important messages about your orders.

10 Third-Party Links

Our website may link to other websites we do not control. This Privacy Policy does not apply to those sites. Please read the privacy policy of any website you visit through our links.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top of this page. Please check back now and then to stay informed.

12 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@vapescastle.com
Phone: +1 765 591 3085