Refund & Returns Policy
We want you to be happy with every order from VapesCastle. If something is wrong, we are here to help — but please report it fast so we can fix it.
Because vaping products contain nicotine and are used directly by the customer, they cannot be returned once they are used or opened. For this reason, our policy is built around fast reporting. If your order arrives damaged, wrong, or not working, we can only help if you tell us on the day it arrives.
Please read this policy carefully so you know exactly what to do if there is a problem with your order.
How Returns Work
Everything you need to know about refunds, replacements, and reporting issues.
01 Report Any Issue the Same Day
This is the most important rule. The moment your order is delivered, open it and check everything. If anything is wrong, you must contact us on the same day you receive the order and tell us the exact problem.
When you report, please tell us clearly what the issue is and include your order number. If the item is damaged or wrong, send clear photos or a short video as proof. Reports made after the day of delivery may not qualify for a refund or replacement.
02 What Qualifies for a Refund or Replacement
We will help you if, on the day of delivery, you find that your order is:
- Damaged or broken in shipping.
- The wrong product, flavor, or quantity.
- Missing items from your order.
- Dead on arrival or clearly not working.
In these cases, contact us the same day with your order number and proof, and we will arrange a refund or replacement.
03 What Does Not Qualify
For health and safety reasons, we cannot accept returns or give refunds for:
- Products that have been used, opened, or activated.
- Change of mind after the order is delivered.
- Not liking a flavor after trying it.
- Issues reported after the day of delivery.
- Products damaged by misuse or accident after delivery.
04 How to Report a Problem
On the day your order arrives, contact us right away:
- Email support@vapescastle.com, or
- Call or text +1 765 591 3085.
Include your order number, a clear description of the issue, and photos or video if the product is damaged, wrong, or not working. The more detail you give, the faster we can solve it.
05 Refunds
Once we review your report and approve it, we will process your refund to your original payment method. Refunds usually appear within a few business days, though the exact time depends on your bank or card provider.
If a refund is approved, we will let you know by email.
06 Replacements
In many cases, the fastest fix for a damaged or wrong item is a replacement. If a replacement is approved, we will ship the correct product to you as soon as possible.
07 Wrong or Failed Delivery
If your package is marked delivered but you did not receive it, or an address error caused a failed delivery, contact us right away so we can look into it with the carrier. Please make sure your shipping address is correct before you place your order.
08 Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once an order is packed and on its way, it cannot be cancelled.
09 Questions
If you have any questions about this policy, our team is happy to help. Email support@vapescastle.com or call +1 765 591 3085.
If Something Is Wrong
Follow these steps on the day your order arrives.
Check on Arrival
Open and inspect your order the moment it is delivered.
Take Proof
Photograph or record any damage, wrong item, or missing product.
Report Same Day
Contact us the same day with your order number and the issue.
We Fix It
Once approved, we arrange your refund or replacement fast.
Warning: This product contains nicotine. Nicotine is an addictive chemical. These products are intended for adults 21 years of age or older only. VapesCastle follows all federal and state laws regarding the sale of vaping products. We verify age at checkout and delivery. The statements on this page are for general information and are not legal advice. Please vape responsibly.